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Clear and informative: Away message templates. Hi! Welcome to Juphy ! How can I be of assistance?. Personal and sincere: Welcome message templates. Here are some template examples and things to keep in mind before setting up your automated responses. Receiving applications: If you have published a job posting on your business page, you can send an automated instant message to thank the applicants. A sloppy message can easily make matters worse, while a well-thought-out response can change perceptions. But be careful when responding to negativity. You can respond to them with an automated message, saying that you are sorry for the negative experience, and ask them for opinions to improve your service. Answering a negative page review: Not everyone will be satisfied with the services you provide, and they can publicly declare that your business page is not worth following. Showing that you value your customer’s endorsement is a perfect route to creating loyal customers. You should consider using this feature because good deeds deserve gratitude. Answering page recommendations: Automated messages allow you to respond to people who have publicly shared that they recommend your business page. Just pin your stores on the map beforehand and let Facebook share the information for you. Contact information and location requests: Upon request, you can copy and paste your address and phone number to an instant message easily, but why bother? Facebook Messenger does this automatically for you while you deal with other customer concerns – the ones that require real human answers. You can also customize your message by adding the available hours and setting customer expectations. Away message: Outside business hours, during lunch breaks, or when you’re on holiday, you can make use of auto replies to tell the customers that you’re not available. Welcome message: When someone sends you a message for the first time, you can greet them with a warm welcome instantly and maybe ask what you can do for them. You can use it on the following occasions: 
Best Practices for Facebook Messenger Auto Replyįacebook Messenger Auto Reply basically works as a chatbot, but it’s not a very smart one.
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